Terms of service

Welcome to Brit Lanka Ltd. By accessing or using our website, thebritlanka.uk, you agree to be bound by these Terms of Service. Please read these terms carefully before placing an order. If you do not agree with these terms, please do not use our website or services.

Products and Availability

We make every effort to ensure that product descriptions, images, prices, and availability are accurate. However, product colours, packaging, and specifications may vary slightly from those shown on our website.

All products are subject to availability. If an item becomes unavailable after your order has been placed, we will contact you to discuss an alternative, delay, or refund.

Orders and Payments

By placing an order, you confirm that all information provided is accurate and complete. Orders are subject to acceptance and payment authorisation.

We reserve the right to refuse or cancel any order where we suspect fraudulent activity, pricing errors, stock shortages, or any breach of these Terms.

All prices displayed on our website are shown in Pound Sterling (GBP).

Shipping and Delivery

Orders are processed and dispatched according to our Shipping Policy. Standard products are normally dispatched within 1–2 working days, while fresh handmade food and personalised products may require additional preparation time.

Delivery times are estimates and may vary due to courier delays, weather conditions, customs inspections, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information when placing an order.

Returns and Refunds

Our Refund Policy explains the conditions for returns, exchanges, cancellations, and refunds. Certain products, including personalised items and perishable goods, may not be eligible for return unless they are faulty or supplied incorrectly.

Nothing in these Terms affects your statutory consumer rights under applicable UK law.

Intellectual Property

All content on this website, including text, images, logos, graphics, and product information, is the property of Brit Lanka Ltd or its licensors and is protected by applicable intellectual property laws. No content may be copied, reproduced, or used without our prior written permission.

Limitation of Liability

While we take reasonable care to provide accurate information and reliable services, we cannot guarantee that the website will always be uninterrupted or error-free. To the maximum extent permitted by law, Brit Lanka Ltd shall not be liable for any indirect or consequential loss arising from the use of this website or our services.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business or legal requirements. Any updates will be published on this page with the revised effective date.