Shipping policy

At Brit Lanka Ltd, we are committed to preparing and delivering your orders as quickly, safely, and securely as possible. Please read the information below to understand how we process, dispatch, and deliver your purchases.

Order Processing

Standard products are usually processed and dispatched within 1–2 working days after your payment has been successfully received.

Fresh Handmade Food

Our handmade food products are freshly prepared only after your order is placed to ensure maximum quality and freshness. Please allow 2–3 working days for preparation before dispatch.

If your order contains both handmade food and standard products, all items will be dispatched together once the complete order is ready.

Personalised Products

Personalised products, including baby clothing, baby blankets, and customised gifts, are made specifically for you after your order is confirmed.

Please allow up to 15 working days for production before dispatch. As these items are custom-made, they cannot usually be cancelled or amended once production has started.

UK Delivery

We deliver throughout the United Kingdom.

FREE UK Tracked Delivery is available on all orders over £20.

Orders below £20 will incur the applicable delivery charge, which will be calculated and displayed during checkout.

Most UK orders are dispatched using Royal Mail Tracked, Evri, or another trusted courier partner. Once dispatched, most parcels are delivered using a Next Day Tracked service. Please note that next-day delivery applies only after your order has been dispatched and does not include processing or production time.

International Delivery

We proudly ship to customers worldwide.

International shipping costs are automatically calculated at checkout based on the destination country, parcel weight, parcel dimensions, and courier service selected.

International orders are shipped using trusted courier services, including Royal Mail International Tracked, DHL, and other reputable international carriers. All international shipments include tracking.

Please note that customers are responsible for complying with any import regulations applicable in their destination country. Customs duties, import taxes, or additional local charges may apply and are the responsibility of the customer where required.

Tracking Your Order

Once your order has been dispatched, your tracking details will be sent automatically to your email address. If a mobile phone number is provided during checkout, tracking updates may also be sent via SMS, where available.

Missed Deliveries and Incorrect Addresses

If delivery cannot be completed, your parcel may be taken to a local collection point or delivery office. Please collect your parcel within the courier's holding period to avoid it being returned to us.

Customers are responsible for providing accurate delivery information, including the delivery address, postcode, email address, and contact number. Additional shipping charges may apply if parcels need to be re-dispatched due to incorrect information provided during checkout.

Delivery Delays

Although we always aim to deliver within the estimated timeframes, delays may occasionally occur due to circumstances beyond our control, including adverse weather, courier disruptions, customs inspections, transport delays, peak seasonal demand, or public holidays. We appreciate your patience and will assist you in tracking your parcel whenever possible.

Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery. To help us investigate the issue promptly, we may request photographs of the parcel and the affected items.

Contact Us

If you have any questions regarding your order or delivery, please contact our Customer Service team.

Brit Lanka Ltd

57 Hull Close, Slough, United Kingdom

Email: admin@britlanka.uk

Telephone: (+44) 7809 885222

Business Hours:

Monday - Friday: 9:00 AM - 5:00 PM