Privacy policy

Your Privacy Matters to Us

At Brit Lanka, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how Brit Lanka Ltd collects, uses, stores, and protects personal information when you visit our website, browse our products, create an account, contact us, or place an order.

Brit Lanka Ltd is a UK-registered company (Company Number 12910470) operating an online retail business offering a range of food, handmade foods, dehydrated fruits and vegetables, herbal teas, spices, herbs, cosmetics, jewellery, clothing, baby and kids products, and other products. Our manufacturing and production activities also include our Sri Lankan division.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

Information you provide directly: your name, email address, phone number, billing and delivery address, account information, order details, messages submitted through contact forms, and other information you voluntarily provide when communicating with us.

Information collected automatically: when you visit our website, we may collect technical information such as your IP address, browser type, device information, operating system, pages visited, referring website, and information about how you interact with our website.

Transaction information: when you purchase products, we may process information required to complete your order. Payment information may be processed securely by third-party payment service providers. We do not normally store complete payment card details on our own systems.

2. How We Use Your Information

We may use personal information to:

• Process and deliver orders

• Manage customer accounts and enquiries

• Communicate with you about your orders or requests

• Provide customer support

• Improve our website, products, services, and customer experience

• Maintain website security and prevent fraud or misuse

• Send marketing communications where you have provided consent or where otherwise permitted by applicable law; and

• Comply with legal, regulatory, accounting, and reporting obligations.

We only use personal information for legitimate and relevant business purposes and do not collect more information than is reasonably necessary for those purposes.

3. Legal Basis for Processing

Where applicable, we process personal information based on one or more lawful grounds, including your consent, the performance of a contract with you, compliance with a legal obligation, or our legitimate interests in operating, improving, securing, and developing our business and services.

Where we rely on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect processing that took place before consent was withdrawn.

4. Cookies and Similar Technologies

Brit Lanka may use cookies and similar technologies to help our website function properly, remember preferences, understand website usage, improve performance, and, where applicable, support marketing activities.

You may be able to manage cookie preferences through our cookie consent tools or your browser settings. Some essential cookies may be necessary for core website functions such as shopping cart, account, security, and checkout features.

5. International Data Transfers

Some service providers or business partners may process information outside the United Kingdom. Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection requirements.

6. Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and financial records, resolving disputes, preventing fraud, and meeting legal obligations.

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on applicable law, you may have rights to request access to the personal information we hold about you, request correction of inaccurate information, request deletion, restrict or object to certain processing, withdraw consent, or request data portability.

To exercise a privacy right or ask a question about how we handle personal information, please contact us using the details below. We may need to verify your identity before completing certain requests.

8. Third-Party Links and Children's Privacy

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of external websites, and we recommend reviewing their privacy policies separately.

Our website is not specifically directed at children, and we do not knowingly collect personal information from children where prohibited by applicable law.

9. Changes and Contact

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or services. The latest version will be published on this page with an updated “Last updated” date.

Privacy Contact:

Brit Lanka Ltd

57 Hull Close, Slough, United Kingdom

Phone: +44 7809 885222

Email: admin@britlanka.uk

Website: https://thebritlanka.uk/

For privacy questions, data requests, or concerns about how your information is handled, please contact us using the details above.