Refund policy

At Brit Lanka Ltd, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Refund & Returns Policy below. This policy does not affect your statutory rights under UK consumer law.

14-Day Return Policy

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and unopened.

• Be returned in its original packaging.

• Be in the same condition as it was received.

For hygiene and food safety reasons, we cannot accept returns of products that have been opened, used, or consumed unless they are faulty or supplied incorrectly.

Non-Returnable Items

The following items are not eligible for return unless they are damaged, faulty, or incorrectly supplied:

• Fresh handmade food

• Perishable food products

• Opened food or beverage items

• Used products

• Personalised or customised products

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, incomplete, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us investigate your request, please provide:

• Your order number

• A brief description of the issue

• Clear photographs of the product and its packaging (where applicable)

If the issue is confirmed to be our responsibility, we will offer a replacement, exchange, or full refund, depending on product availability and your preference. Where applicable, we will also cover the return shipping costs.

Return Shipping

If you are returning an item because you have changed your mind, you will be responsible for the return postage costs. We recommend using a tracked delivery service, as we cannot accept responsibility for returned parcels that are lost in transit.

Lost or Delayed Parcels

All orders are dispatched using tracked delivery services. If your parcel is delayed or appears to be lost, please contact our Customer Service team. We will investigate the shipment with the courier and, where a parcel is confirmed as lost, we will offer either a replacement or a full refund.

Order Cancellations

Orders may be cancelled before they have been dispatched.

Please note that personalised products cannot usually be cancelled once production has started. Likewise, fresh handmade food orders cannot normally be cancelled once preparation has begun.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method. Depending on your bank or payment provider, refunds typically appear within 3–10 working days.

Contact Us

If you would like to request a return or have any questions about this policy, please contact us:

Brit Lanka Ltd

57 Hull Close, Slough, United Kingdom

Email: britlanka1@gmail.com

Telephone: (+44) 7809 885222

We value every customer and aim to resolve all issues promptly and fairly. If a problem has occurred due to our error, we will work with you to provide the most appropriate solution, whether that is a replacement, exchange, or full refund.